A variety of research shows that today customers place a priority on receiving great service. In this challenging business environment, it is important for an institution to know their customer’s needs. So Di will help you to improve your anticipation of a customer's needs by anticipating and providing for an obvious corollary need. So then it will helps you to generate loyal and repeat customers for your business for sure.
Control represents the customers need to feel they have an impact on the way things turn out. Our ability to meet this need for them comes from our own willingness to say "yes" much more than we say "no." Customers don't care about policies and rules; they want to deal with us in all our reasonableness.
Friendliness is the most basic of all customers needs, usually associated with being greeted graciously and with warmth. Di want to be acknowledged and welcomed by someone who sincerely is glad to see us.
Customers would feel that the Di understands and appreciates their circumstances and feelings without criticism or judgment.
Friendliness is the most basic of all customers needs, usually associated with being greeted graciously and with warmth. Di want to be acknowledged and welcomed by someone who sincerely is glad to see us.